Returns & Exchanges
At Weiss Optix, we want you to be completely satisfied with your eyewear; if you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange. All returned products must be in their original, unworn condition with all protective packaging and authentication tags intact.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your eyewear in its original hard case and box to prevent damage during transit, including all accessories.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Check and Refund
Once our specialists inspect the returned frames, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing